" Success is not just about the business you build, but the people you inspire along the way "
Duke Kimhan
Principal Broker at Hawaii Pacific Property Management
Hawaii Pacific Property Management is a full-service property management company serving the island of Oahu including Ewa Beach, Kapolei, and Honolulu. We manage more than 1,300 properties and provide services to Owners throughout the island of Oahu.
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Duke Kimhan's Excellence
Duke Kimhan, the visionary Broker-Owner of Hawaii Pacific Property Management (HiPacific PM), has crafted a remarkable career in real estate and property management, marked by his innovative approach and dedication to excellence. With over 15 years of experience, Duke’s journey reflects not just his success, but also his ability to adapt, innovate, and lead the industry forward. His commitment to personalized services and efficient property management has set him apart, creating a reputation for reliability and professionalism in a highly competitive field.
Duke’s career took a significant turn in 2008 when he made the decision to focus exclusively on property management. While many professionals balance both real estate sales and property management, Duke recognized the value in specialization. This strategic decision allowed him to offer more tailored services to clients and foster deeper relationships, quickly gaining recognition in the industry for his focused approach. The challenges he faced early in his career, particularly the overwhelming maintenance demands, only fueled his innovative spirit. Rather than being discouraged, Duke took action by creating a dedicated maintenance department within the first year of his business, addressing urgent repair requests and maintenance needs effectively. As the business grew, managing over 1,000 properties today, this department handles 80 to 100 calls weekly, ensuring that maintenance issues are resolved swiftly and efficiently, further establishing Duke’s reputation for outstanding service.
Adapting to technological advancements has been another key to Duke’s success. He recognized the power of digital tools to enhance operational efficiency and improve the customer experience. By embracing systems like automated payment processing and cloud-based document management, HiPacific PM has stayed ahead of industry trends. Technologies like DocuSign and electronic contract management have streamlined processes, allowing for seamless transactions and record-keeping. For Duke, technology isn’t just about convenience but about staying connected with clients, ensuring the business runs smoothly and efficiently in the face of any challenge.
Duke’s entrepreneurial journey has taught him the importance of passion and dedication. His advice to aspiring entrepreneurs is straightforward: pursue what you love with everything you’ve got. Passion fuels his success in property management, an industry that allows him to make a meaningful impact in people’s lives. His focus on doing what he loves, rather than chasing profits, has played a major role in his accomplishments, reminding us that true success stems from aligning personal values with professional goals.
A significant point of distinction for HiPacific PM is the introduction of innovative guarantees, which have redefined industry standards. Duke’s firm was the first to offer the “Threefold Guarantee,” a contract feature that includes a communication guarantee—ensuring all client calls are returned within one hour; a rent guarantee—where HiPacific PM covers the rent if a tenant isn’t secured within 30 days at the agreed rate; and an eviction guarantee—covering legal costs if a tenant defaults on rent, even after passing the background check. These guarantees instill confidence and trust, setting HiPacific PM apart from competitors and underscoring Duke’s commitment to providing unmatched service and reliability.
Duke’s leadership extends beyond business growth; he is deeply committed to cultivating talent within his team. At HiPacific PM, he prioritizes personal and professional development, offering guidance and mentorship to help employees achieve their full potential. Duke believes that the success of the company is directly tied to the success of its people. The long tenure of his staff and the positive, collaborative culture within the organization are a testament to this philosophy. Duke’s ability to nurture his team and create an environment where employees thrive is a driving force behind the company’s continued success.
As the property management landscape evolves, Duke remains focused on long-term growth and innovation. Despite market volatility, particularly the fluctuations in property sales, he remains confident in the demand for reliable property management services. His vision for HiPacific PM includes expanding the business to 2,000 properties, all while maintaining the core values of service, integrity, and excellence that have underpinned his success. Duke’s ability to navigate change and stay focused on the bigger picture has ensured the company’s stability in a dynamic industry.
Duke Kimhan’s legacy in property management exemplifies the power of passion, innovation, and a commitment to people. His leadership has not only shaped the growth of HiPacific PM but has also set new standards of service excellence in the industry. Through challenges and opportunities alike, Duke has built a thriving business that continues to inspire others. His philosophy, “When you focus on your people, the numbers will follow,” encapsulates the foundation of his success—a reminder that true leadership comes from prioritizing the people around you
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