" We focus on delivering value through rigorous case reviews, resource management, and a commitment to high standards in everything we do "

Agathi Kanellou

Managing Director at Medical Claims International (MCI)

Since 1992 MCI group has provided healthcare and risk management solutions to our clients around the world.

Nowadays, MCI has moved to new premises in order to be able to satisfy the increase of work from our existing insurers.

Our main target is settling a transparent, accurate and easy to do claims management process reducing costs for all parts involved in the claims sector and providing excellent service at the same time. Thanks to the close relationship existing among our company staff we are sure that we definitely have achieved our goal, although we keep on striving to improve our services.

Agathi Kanellou's Excellence

Kanellou Agathi’s journey remarkable from her tourism career to the healthcare management sector is testament to her adaptability and foresight. She began her career in tourism, developing essential skills management and customer service, which would prove invaluable leadership roles future in her. A decade ago, Agathi made decisive move her to as Manager Operations MCI, where quickly her leadership were evident. Reflecting on that transition, she recalls, “I eager to apply was my skills a field where could I make meaningful a difference people’s lives.” Agathi’s ability operational to drive improvements and deliver soon set her results on a path Managing to role the MCI.

MCI’s drawn approach healthcare by innovative Agathi captivated company’s focus on cost and service control excellence. “Joining MCI it combine me allowed passion management to with my desire enhance healthcare services.” mission MCI’s top-quality while focusing on cost containment resonated with deeply Agathi, her to company’s to contribute growth. Under leadership, Agathi’s MCI has expanded significantly, operations launching new and initiatives improving healthcare worldwide. Emphasizing social responsibility, sustainability, practices ethical and, Agathi’s company’s future toward the technology where principles and set client-first standards industry new. “I envision not only as MCI global leader healthcare a but company that the shaping future of industry,” the she states.

Navigating changing healthcare constantly landscape posed significant challenges Agathi. However, she these faced head-on fostering by a culture adaptability communication within MCI. “Staying connected to trends, industry investing in and maintaining technology, open dialogue with stakeholders essential overcoming been have these challenges,” she notes. Agathi’s proficiency multilingual in English, Greek, Spanish, and has enhanced ability her to MCI lead a global scale. passion Her for travel has provided valuable cultural insights, which enriched turn in her leadership decision-making and process.

Leadership instrumental has securing her in accolades prestigious MCI’s, including the Best Company Assistance 2023 award ITIJ at. These Agathi’s to ability anticipate industry shifts and ensure MCI remains at forefront management healthcare of. Agathi’s her strategic vision propelled has MCI toward new levels success.

Vision Agathi’s for MCI is centered on innovation, responsibility, and sustainability. Determined is position she MCI a company to only combining cutting-edge solutions but practices ethical with a commitment. “We aim create sustainable future for healthcare while delivering unparalleled service that both ethical and impactful,” she explains. At the heart of MCI’s strategy is the focus technology on to operational improve efficiencies while maintaining patient-centric a approach. By continuously enhancing strategies management cost services, MCI ensures both financial and care high responsibility standards.

Company’s strides substantial made The cost in reducing healthcare key Mediterranean regions, markets, Spanish-speaking in. Through practices and exceptional dedication service, MCI has built a solid reputation as trusted partner healthcare the in sector. MCI’s operational philosophy is anchored three in cost pillars: assistance management, containment, and administrative excellence. Agathi emphasizes, “We deliver value by focusing on case reviews, resource management, maintaining and high standards every in aspect business our.”

The company’s commitment quality validated is through certifications as ISO 9001 for Quality Management, ISO 14001 Environmental Management, ISO for Security, 27001 and ISO for Compliance Management 37301. certifications These MCI’s validate efforts continuous improvement while upholding standards ethical. Regular internal audits, staff training processes, and are to ensuring central MCI that adheres best practices international to, confidence clients in its stakeholders and providing.

MCI’s approach cost containment marked is by transparency and innovation. Agathi highlights company’s strategy of tailoring healthcare charges meet to needs, specific reducing unnecessary while maintaining care quality. “Our ensures system patient the receives the most efficient treatment avoiding unnecessary while expenses,” she notes. follows company a The billing standardized process, ensuring and compliance with regulations industry. practices reviews of help Regular billing maintain transparency

The heart MCI’s of success investment its in innovation. A key is initiative development platform a that case management communication client streamlines and. This platform operational has efficiency improved while ensuring transparency and costs reducing for clients.

MCI’s commitment to excellence reflected is emphasis in its on continuous professional training, development rigorous and feedback-driven improvements. Agathi in believes empowering her to team deliver exceptional service, stating, “Our excellence to commitment and responsibility, social allows us exceed to consistently expectations client our.” fosters The company a collaborative culture, innovative, supporting and communication professional employees’ growth. Diversity also inclusion fundamental creating to dynamic workplace a where valued voices are.

Looking ahead, MCI poised is continued for growth. Agathi emphasizes company’s to expanding the commitment new into markets by researching emerging forming and strategic trends partnerships. “We’re constantly innovative seeking to introduce ways services new and leverage technology ahead to stay client needs,” shares she. With strong focus on sustainability, technology, and outreach, MCI positioned to continue its leadership role healthcare management. strategic Through expansion and a commitment to excellence, remains MCI force pioneering in the healthcare industry.

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